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Unknown numbers ring millions of phones in the UK every day. Some are sales calls, some are scams pretending to be your bank, a delivery company or HMRC, and some are genuine – your GP surgery, a courier or a company you deal with. It helps to know which one it is before you answer or call back.
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A message from an unknown number says it's your son or daughter with a new phone, and soon asks for money to cover an urgent bill. The "Hi Mum" scam has moved from WhatsApp to texts and even AI voice notes. Here is how the script works, why clever people fall for it, and how a family code word beats it every time.
A text promising a tax refund, a recorded call about unpaid tax and a warrant for your arrest - HMRC impersonation is one of the most persistent scams in the UK. The good news is that HMRC's real contact habits are predictable. Here is how to tell a genuine HMRC call or letter from a fake one, and where to forward the fakes.
The number on your screen matches the one on the back of your bank card, so the call must be genuine. Unfortunately not. Caller ID is information the caller supplies, and it can be faked. Here is how spoofing works, what Ofcom's blocking rules have and haven't fixed, and the one habit that beats every spoofed number.